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Suruj ramb

Being An Excellent Customer Service Representative Is A Choice – One Might Say A Vacation

Here are a couple of stimulating thoughts on this matter
“No one can make you serve customers well. That’s because great service is a choice.”
~Ken Blanchard

“Great customer service has to come from the inside out. You cannot mandate it. You can’t threaten, reward, or coerce people to care. You can only awaken the desire and then give them the permission and encouragement to make it come alive in their work.”
~Barbara Glanz

To implement this choice ask yourself this question as you enter your workplace tomorrow — What can I do which will create a delightful experience to the people I interact with today? Make a choice to be helpful and courteous, to make a difference to the person’s experience

Suruj Rambachan

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